SHOPPING INFORMATION
Yes. We offer free shipping across Australia on all orders.
Orders are shipped with Australia Post where available. Tracking details will be provided once your order has been dispatched.
Most orders are dispatched within 1–2 business days after payment confirmation.
Delivery time may vary depending on your location, Australia Post network conditions, public holidays and peak sale periods.
What exactly happens after ordering?
Yes. Your order confirmation will be sent to the email address used at checkout.
If you need further order details, please contact our support team with your order number.
If your order is delayed, please check your tracking information first.
If there is no update or you need help, contact our support team with your order number and we’ll assist you as soon as possible.
PAYMENT INFORMATION
Payment is usually taken when your order is placed.
Once payment is confirmed, your order will begin processing.
We accept major payment methods shown at checkout, including credit card and selected digital payment options where available.
Only payment methods available at checkout can be used for your order.
Please contact us as soon as possible with your order number, a short description of the issue, and clear photos of the item, packaging and shipping label.
Once reviewed, we’ll help with a suitable solution in line with our Refund and Returns Policy.
Please contact us as soon as possible if you need to change or cancel your order.
If the order has already been packed or dispatched, we may not be able to make changes.
Once your order has been dispatched, tracking details will be sent to your email.
You can use the tracking number to check delivery updates through Australia Post where applicable.
