Shipping & Delivery
Shipping Overview
We offer free Australia-wide shipping on all orders.
Orders are shipped with Australia Post where available. Once your order has been dispatched, you will receive tracking details so you can follow your parcel delivery progress.
Dispatch Time
Most orders are dispatched within 1–2 business days after payment confirmation.
During busy periods, warehouse clearance events, public holidays or high order volumes, dispatch may take slightly longer.
Delivery Time
Delivery times may vary depending on your location, Australia Post network conditions and whether your address is in a metro, regional or remote area.
As a general guide, Australia Post lists Parcel Post delivery estimates as 2–4 business days for same-state parcels and 3–6 business days for interstate parcels, while Express Post parcels are generally faster.
Free Shipping Across Australia
All orders include free shipping across Australia.
There are no additional standard shipping charges at checkout unless a special delivery option is clearly shown and selected.
Tracking Your Order
Once your order has been shipped, tracking details will be sent to the email address used at checkout.
Please allow some time for tracking information to update after your parcel has been collected or scanned by Australia Post.
Delivery Address
Please make sure your delivery address is complete and correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery details provided at checkout.
Missing or Delayed Parcels
If your parcel is delayed, missing, or marked as delivered but you have not received it, please contact us with your order number.
We may ask you to check your tracking information, delivery address, nearby safe places, building reception, parcel lockers, household members or neighbours before further investigation.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging
- Photos of the shipping label
This helps us review the issue and provide a suitable solution.
Split Shipments
Some orders may be shipped in more than one parcel depending on product size, stock location or packaging requirements.
If your order is split into multiple shipments, tracking details may be provided separately.
Authority to Leave
Australia Post may leave parcels in a safe place where available and permitted.
If you are concerned about unattended delivery, please monitor your tracking updates and choose a suitable delivery address.
Public Holidays and Peak Periods
Delivery and dispatch times may be affected during public holidays, promotional periods, major sales events, or Australia Post network delays.
We recommend allowing extra time during peak shopping periods.
Contact Us
If you need help with your delivery, please contact our support team with your order number and the email address used at checkout.
We usually respond within 1–2 business days.
