WHO WE ARE
We operate an online store selling everyday essentials, including snacks, sweets, household products, laundry care and cleaning products.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, create an account or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
What Personal Information We Collect
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. We may collect personal information that you provide to us directly, including:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
Account login details, if you create an account
We may also collect technical and usage information, including:
IP address
Browser type
Device type
Pages visited
Referring website
Cookies and similar tracking technologies
Why We Collect Personal Information
2. Why We Collect Personal Information
We collect personal information to:
- Process and fulfil orders
- Arrange delivery and provide tracking updates
- Communicate with you about your order
- Respond to enquiries and support requests
- Manage refunds, returns and order issues
- Improve our website, products and services
- Detect fraud, security issues or misuse
- Comply with legal, tax and accounting obligations
- Send marketing or promotional updates where permitted
Australian privacy law sets out what personal information organisations can collect and what individuals should be told about that collection.
3. Orders and Delivery
When you place an order, we collect information needed to process payment, pack your order and arrange delivery.
We may share relevant order and delivery information with delivery partners, fulfilment providers and service providers so your parcel can be shipped and tracked.
Orders may be shipped with Australia Post or other delivery providers where applicable.
4. Payments
Payments are processed through secure third-party payment providers.
We do not store full credit card details on our website. Payment information is handled by the payment provider used at checkout.
Available payment methods may vary depending on the checkout options shown at the time of purchase.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember website preferences
- Support checkout functionality
- Analyse website traffic
- Improve website performance
- Support advertising and retargeting campaigns
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Marketing Communications
If you subscribe to marketing updates or agree to receive promotional messages, we may send you information about deals, restocks, product updates and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We do not sell your personal information to advertisers.
7. Sharing Personal Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Delivery and courier providers
- Warehouse and fulfilment providers
- Website hosting providers
- Email and communication services
- Analytics and advertising platforms
- Fraud prevention and security services
- Professional advisers where required
- Government, regulatory or law enforcement bodies where legally required
We only share information where reasonably necessary for business, service, legal or security purposes.
8.Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable technical and organisational safeguards.
9. Accessing and Correcting Your Information
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before responding to such requests.
The Australian Privacy Principles include rights and obligations relating to access and correction of personal information.
10. Account Information
If you create an account, you are responsible for keeping your login details secure.
You can update some account details by logging into your account, where this function is available.
11. Retention of Personal Information
We keep personal information for as long as reasonably necessary to provide services, process orders, resolve disputes, comply with legal obligations and maintain business records.
When information is no longer needed, we may delete, de-identify or securely archive it.
12.Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
13.Overseas Disclosure
Some service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
14. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.
15. Complaints
If you have concerns about how your personal information has been handled, please contact us with details of your concern.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will apply from the date it is published on our website.
17. Contact Us
For privacy-related questions, access requests, correction requests or complaints, please contact our support team through the Contact Us page.
